Cookies Policy

Last Updated: 13/01/2026

## Overview

This Cookies Policy explains how GoTranslation (operated by Intertranslations S.A.) uses cookies and similar technologies when you visit our website at www.gotranslation.com.

By using GoTranslation, you agree to the use of cookies in accordance with this policy. If you do not accept the use of cookies, please adjust your browser settings or discontinue use of our website.

## Company Information

Intertranslations S.A.

United Kingdom Office (Primary):

St. Andrew’s House, St. Andrews Road

Cambridge CB4 1DL, United Kingdom

Telephone: +44 (0) 203 598 4625

Email: [email protected]

Web: https://www.gotranslation.com

Greece Office:

El. Venizelou 4, 17676 Kallithea, Greece

Telephone: +30 210 9225000

Email: [email protected]

## What Are Cookies?

Cookies are small text files that a website stores on your computer or mobile device when you visit the website. Cookies enable the website to remember your actions and preferences (such as login details, language preferences, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you return to the site or navigate between pages.

How Cookies Work

When you visit GoTranslation, our website may place cookies on your device to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Provide you with relevant content and services
• Analyze website performance and traffic patterns

## Types of Cookies We Use

1. Strictly Necessary Cookies

Purpose: These cookies are essential for the operation of GoTranslation and cannot be disabled.

What they do:

• Enable core website functionality
• Allow you to navigate the website and use its features
• Remember your cookie consent preferences
• Secure your account and prevent fraud
• Process your translation orders

Legal Basis: These cookies are necessary for the performance of our service and compliance with legal obligations.

Note: Because these cookies are strictly necessary, they are automatically placed when you use our website, and you cannot refuse them without impacting the website’s functionality.

2. Performance and Analytics Cookies

Purpose: These cookies help us understand how visitors interact with GoTranslation by collecting and reporting information anonymously.

What they do:

• Count the number of visitors to our website
• Track how visitors navigate the website
• Identify which pages are most and least popular
• See how visitors move around the website
• Help us improve website performance and user experience

Technologies Used:

• Google Analytics: Tracks user activity, page views, session duration, and traffic sources. Data collected is aggregated and anonymous.

Data Collected: All information collected by performance cookies is aggregated and anonymous. We cannot identify you personally from this data.

Legal Basis: Legitimate interest in improving our website and services.

Your Choice: You can accept or reject these cookies via the cookie banner that appears when you first visit our website.

3. Functional Cookies

Purpose: These cookies enable enhanced functionality and personalization.

What they do:

• Remember your language preferences
• Remember your login details (if you choose)
• Remember choices you make (such as source and target languages)
• Provide enhanced features and services tailored to you

Legal Basis: Legitimate interest in providing a personalized and efficient service.

Your Choice: You can accept or reject these cookies via the cookie banner. Refusing these cookies may impact certain features.

4. Advertising and Targeting Cookies

Purpose: These cookies are used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns.

What they do:

• Display advertisements based on your interests and preferences
• Limit the number of times you see an advertisement
• Measure the effectiveness of advertising campaigns
• Track conversions from advertisements
• Build a profile of your interests based on browsing behavior

Technologies Used:

• Google Ads: Enables remarketing and conversion tracking
• Facebook Pixel: Tracks conversions and enables targeted advertising on Facebook
• Third-Party Advertising Networks: Deliver and measure display advertisements

How Targeting Works: These cookies work by identifying your browser and device. They may track your browsing across different websites to build a profile of your interests.

Legal Basis: Your explicit consent, which you provide via the cookie banner.

Your Choice: You can accept or reject these cookies via the cookie banner that appears when you first visit our website.

## Third-Party Cookies

Some cookies on GoTranslation are placed by third-party services that appear on our pages. We do not control these cookies, and they are subject to the third parties’ own privacy policies.

Third-Party Services We Use:

Google Analytics

• Purpose: Website analytics and performance measurement
• Privacy Policy: https://policies.google.com/privacy
• Opt-out: https://tools.google.com/dlpage/gaoptout

Google Ads

• Purpose: Advertising and remarketing
• Privacy Policy: https://policies.google.com/privacy
• Ad Settings: https://adssettings.google.com

Payment Processors (Stripe, PayPal, Google Pay)

• Purpose: Secure payment processing
• These services may set cookies necessary for payment security and fraud prevention
• Privacy Policies:
• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/privacy
• Google Pay: https://payments.google.com/privacy

Social Media Platforms (if applicable)

• Purpose: Social sharing and advertising
• Privacy Policies available on respective platforms

## Cookie Duration

Cookies may be either:

Session Cookies: Temporary cookies that expire when you close your browser. These are used for essential functions like maintaining your session while you navigate the website.

Persistent Cookies: Cookies that remain on your device for a set period or until you delete them. These are used to remember your preferences and analyze website usage over time.

## Managing Your Cookie Preferences

Cookie Banner

When you first visit GoTranslation, you will see a cookie banner that allows you to:

• Accept all cookies
• Reject non-essential cookies (only strictly necessary cookies will be used)
• Customize your cookie preferences

You can change your cookie preferences at any time by clicking on the cookie settings link in the website footer or by clearing your browser cookies and revisiting the site.

Browser Settings

You can also control cookies through your web browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

Important Note: If you choose to block all cookies, you may not be able to use certain features of GoTranslation, and the website may not function properly.

Browser-Specific Instructions:

Google Chrome:

Settings → Privacy and Security → Cookies and other site data

Mozilla Firefox:

Settings → Privacy & Security → Cookies and Site Data

Safari:

Preferences → Privacy → Cookies and website data

Microsoft Edge:

Settings → Cookies and site permissions → Manage and delete cookies

Mobile Browsers:

Consult your device’s help documentation for mobile browser cookie settings.

## Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry standard for how websites should respond to DNT signals. GoTranslation does not currently respond to DNT signals, but we respect your privacy choices through the cookie banner and browser settings.

## Impact of Refusing Cookies

If you choose to refuse cookies (other than strictly necessary cookies), you may experience:

• Inability to log in or maintain your session
• Need to re-enter preferences each visit
• Reduced website functionality
• Less personalized experience
• Less relevant advertising (though you will still see advertisements)

Strictly necessary cookies cannot be refused without affecting core website functionality.

## Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other operational, legal, or regulatory reasons.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Cookie Policy periodically.

If we make material changes to how we use cookies, we will notify you by:

• Displaying a prominent notice on our website
• Updating the cookie banner

Your continued use of GoTranslation after such changes constitutes acceptance of the updated Cookie Policy.

## Contact Us

If you have questions or concerns about our use of cookies, please contact us:

For UK Users:

Email: [email protected]

Phone: +44 (0) 203 598 4625

Address: St. Andrew’s House, St. Andrews Road, Cambridge CB4 1DL, United Kingdom

For Greece Users:

Email: [email protected]

Phone: +30 210 9225000

Address: El. Venizelou 4, 17676 Kallithea, Greece

## Data Protection Authority

If you have concerns about our use of cookies and data protection, you may contact the relevant data protection authority:

For UK Users:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Helpline: 0303 123 1113

For EU Users:

Your local data protection authority

## Additional Resources

More Information on Cookies:

• www.allaboutcookies.org
• www.youronlinechoices.com

Opt-Out Tools:

• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative Opt-out: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance Opt-out: http://www.aboutads.info/choices/

By continuing to use GoTranslation, you consent to our use of cookies in accordance with this policy.

Last Updated: 13/01/2026