Terms and Conditions of Use

Last Updated: 13/01/2026

1. GoTranslation Service

GoTranslation is an online professional machine translation service that utilizes Artificial Intelligence, Large Language Models (LLMs), Computer Assisted Translation (CAT) tools, and established translation technologies and methodologies to deliver high-quality machine translation with optional human guidance and assistance.

GoTranslation is owned and operated by Intertranslations S.A., with offices at:

**UK (Primary)**: St. Andrew’s House, St. Andrews Road, Cambridge CB4 1DL, UK
**Greece**: El. Venizelou 4, 17676, Kallithea, Greece
**Telephone**: +44 (0) 203 598 4625
**Email**: [email protected]

Intertranslations S.A. is referred to herein as “Intertranslations”, “we”, “us”, or “our”.

By accessing or using GoTranslation, you confirm your acceptance of these Terms and Conditions of Use and your agreement to be bound by them. If you do not accept these Terms and Conditions of Use, do not use GoTranslation.

We reserve the right to terminate or suspend your access to GoTranslation if: (a) we reasonably consider that you have breached these Terms and Conditions of Use, or (b) we consider it necessary for security purposes.

2. Definitions

“Service” (also referred to as “GoTranslation”, “System”, “Website”, “Portal”) refers to the applications, software, products, and services provided by Intertranslations through the GoTranslation platform.

“Order” (also referred to as “Task”, “Job”, “Project”) refers to a specific request for translation services relating to the processing and translation of Content by GoTranslation.

“User” or “You” refers to the individual person, company, or organization that has accessed or uses any part of GoTranslation.

“Customer” or “Client” refers to any individual, company, or organization using the Service by making payments for GoTranslation services.

“Content” refers to the text, documents, files, glossaries, translation memories, and any additional information or input provided by the User through the GoTranslation interface, excluding Personal Data as defined in our Privacy Policy.

“AI Provider” refers to third-party artificial intelligence and language model providers whose services power the translation capabilities of GoTranslation, including but not limited to Anthropic’s Claude API.

3. Service Description

3.1 Translation Services

GoTranslation provides professional machine translation services with the following capabilities:

**Automatic Translation**: Machine translation powered by AI and LLMs for multiple file formats and language combinations
**Terminology Management**: Automatic terminology extraction and glossary creation from source documents
**Glossary Editing**: Optional online editing of automatically generated glossaries prior to final translation
**CAT Tool Support**: Processing of bilingual files from professional translation tools (Trados Studio, Phrase, MemoQ)
**Translation Memory Integration**: Optional upload and utilization of project-specific translation memories
**Format Preservation**: Delivery of translated documents maintaining original formatting
**Bilingual Output**: Generation of bilingual documents and translation memories for review and post-editing

3.2 Processing Methodology

The Service analyzes each document and applies multiple AI processing passes for:

Content analysis and subject matter identification
Terminology extraction and glossary generation
Context-aware translation generation
Quality optimization using provided glossaries and translation memories

All segments in bilingual documents are processed through the system for analysis and terminology extraction, regardless of match status or lock status. This ensures consistency, proper terminology extraction, and context-aware translation throughout the document.

3.3 Human Post-Editing

While GoTranslation provides machine translation output, professional human post-editing and translation services are available separately through Intertranslations. Users requiring human review may contact Intertranslations directly for quotations on post-editing services.

4. User Accounts and Requirements

4.1 Account Information

To use the Service, you must provide:

A valid email address (disposable or temporary email addresses are not permitted)
Your full name
Payment information for billing purposes

4.2 Account Control

Subject to these Terms, the User retains administrative control over their User Account and all Content therein.

5. Acceptable Use Policy

5.1 Compliance with Laws

Your use of GoTranslation must comply with all applicable laws, including copyright laws, trademark laws, data protection laws, and any other laws in your jurisdiction.

5.2 Prohibited Content

You may not submit Content to GoTranslation that:

Is unlawful or promotes unlawful activities
Relates to sexual exploitation or abuse, including of minors
Infringes on intellectual property rights of third parties
Contains malicious code, viruses, or harmful components
Violates the rights of any individual or entity

5.3 Prohibited Activities

You may not engage in activities that:

Use automation software, bots, scripts, or automated tools on the GoTranslation interface unless expressly authorized
Interfere with or disrupt the normal functioning of the Service
Attempt to reverse engineer, decompile, or extract the underlying technology
Use output from the Service to develop competing machine translation models or services
Access the Service through unauthorized means or accounts

5.4 Professional Use

Users who upload project translation memories and glossaries from professional CAT tools must ensure they have the right to use and process such materials.

6. Content Ownership, Usage, and Responsibility

6.1 User Ownership

You retain full ownership of all Content you upload to GoTranslation. By uploading Content, you confirm that:

You created the Content or have the legal right to use it
You have all necessary permissions and licenses for third-party content
You are solely responsible for ensuring your Content does not violate any laws or third-party rights

6.2 GoTranslation’s Use of Content

We do not use your Content to train AI models or for any purpose other than providing the Service to you.

Your Content is processed solely to:

Deliver translation services as requested
Extract terminology and create glossaries for your specific project
Analyze document structure and optimize translation output
Generate bilingual files and translation memories for your use

6.3 Third-Party AI Provider Terms

GoTranslation utilizes as a third-party AI providerAnthropic’s Claude API, to power translation capabilities. By using GoTranslation, you acknowledge and agree that:

Your Content may be processed through the third-party AI services as necessary to provide the translation service
The AI provider operates under its own terms of service and privacy policies
**Anthropic does not train AI models on API customer data**
**Anthropic retains Content for up to 7 days for Trust & Safety purposes** (abuse monitoring, security) as specified in their Terms of Service
We select AI providers based on their commitment to data privacy and security

For complete details on how Anthropic handles data, please refer to:

Anthropic Commercial Terms of Service: https://www.anthropic.com/legal/commercial-terms
Anthropic API Terms: https://www.anthropic.com/legal/aup

6.4 Data Retention and Deletion

Retention Policy:

Upon successful delivery and completion of your Order, your Content will be permanently deleted from our servers. In cases where technical issues prevent successful delivery, Content will be retained until the issue is resolved and translation is successfully delivered, after which it will be deleted.

Please note:

Even after deletion from our servers, Content processed through third-party AI providers may be retained by those providers for up to 7 days as per their data retention policies
We maintain audit logs and transaction records as required for legal, accounting, and dispute resolution purposes, but these do not contain your actual Content
You may request deletion of your Content at any time by contacting us at [email protected]

6.5 User Content Disclaimer

GoTranslation does not monitor or review User Content prior to processing. You are solely responsible for ensuring that your Content:

Does not violate any laws or regulations
Does not infringe on intellectual property or other rights of third parties
Is appropriate for machine translation processing
Complies with all applicable data protection and privacy requirements

We reserve the right to refuse service or remove Content that we reasonably believe violates these Terms or applicable laws.

7. Pricing and Payment

7.1 Pricing Structure

Our pricing is based on the total word count of your documents multiplied by the number of target languages selected.

Important for Bilingual Files:

For bilingual files from CAT tools (Trados, Phrase, MemoQ), the payable word count includes the total word count of the document, including locked segments and 100% matches. This is because our system processes all segments through multiple AI analysis passes for terminology extraction, context analysis, and quality optimization, regardless of whether the segment translation is ultimately used in the output.

We reserve the right to change our pricing without prior notice. The cost of each Order is displayed and confirmed before you proceed to payment.

7.2 Payment Terms

Payment is required in advance on an Order-by-Order basis
Prices are quoted and payable in EUR or GBP
Payment must be made in full, without deduction or offset
All fees are non-refundable except as specified in Section 7.4

7.3 Payment Methods

Payment is processed through secure third-party payment processors including Google Pay, PayPal, Stripe, and other approved methods. By using paid services, you agree to comply with the terms of service and privacy policies of these payment processors.

GoTranslation and Intertranslations do not directly store or manage your payment card information. For details on payment data handling, please refer to the respective payment processor’s privacy policy.

7.4 Refunds

Amounts paid are non-refundable except:

In cases of severe technical problems that result in the Service being completely inaccessible or non-functional
Where we fail to deliver the translation output through no fault of the User
At our sole discretion for justified quality concerns

Refund requests must be submitted to [email protected] with a detailed explanation.

7.5 Taxes and Fees

You are solely responsible for all taxes, fees, duties, and governmental assessments imposed or that become due in connection with your use of the Service.

7.6 Payment Disputes

If you dispute any charges, contact us at [email protected] with your Order details and explanation of the dispute.

8. Service Quality and Disclaimers

8.1 Professional Machine Translation

GoTranslation provides professional machine translation services powered by state-of-the-art AI and LLM technology. However, users should understand that:

Machine translation, regardless of quality, cannot consistently match the accuracy and nuance of professional human translation
GoTranslation should be considered a powerful tool to minimize human time and effort in achieving professional translation quality, not a replacement for human expertise
Output quality may vary depending on language pair, subject matter, document type, and content complexity
Terminology and style consistency are improved through user-provided glossaries and translation memories

8.2 User Responsibility for Review

You retain full responsibility for:

Reviewing all translation output for accuracy and appropriateness
Finalizing and approving translations before use
Ensuring translations meet your specific quality requirements and standards
Engaging professional human translators or post-editors when required for your use case

8.3 No Guarantee of Accuracy

While we strive to provide the highest quality machine translation available:

**We make no guarantees regarding the accuracy, completeness, or reliability of translation output**
We are not liable for errors, misinterpretations, omissions, or issues arising from your reliance on machine translation output
Critical, legal, medical, financial, or safety-critical content should always be reviewed by qualified human professionals

8.4 Professional Post-Editing Services

For translations requiring guaranteed quality or compliance with standards such as ISO 17100, professional human post-editing and translation services are available separately through Intertranslations. Contact us at [email protected] for quotations.

8.5 ISO Certifications

Intertranslations maintains ISO 27001 and CyberEssentials certifications for information security management, ensuring your Content is handled with the highest security and confidentiality standards.

9. Cancellation and Termination

9.1 Account Cancellation by User

You may request cancellation of your GoTranslation account by emailing [email protected]. We will confirm cancellation within a reasonable timeframe.

9.2 Data Handling Upon Cancellation

Upon account cancellation or termination:

We will retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements
Absent legal requirements, we will delete your profile and Content within 90 days of cancellation
Some information may be retained in backup systems for an additional period as part of standard data protection practices

9.3 Termination by GoTranslation

We reserve the right to suspend or terminate your access to GoTranslation immediately and without notice if:

You breach these Terms and Conditions
We reasonably believe your use poses security risks
Required by law or regulatory authority
At our discretion for any reason or no reason

9.4 Right to Refuse Service

GoTranslation reserves the right to refuse service to anyone for any reason at any time.

9.5 Survival of Terms

Provisions that by their nature should survive termination will remain in effect, including ownership provisions, disclaimers, indemnification, and limitations of liability.

10. Privacy and Data Protection

10.1 Privacy Policy

Processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also accept our Privacy Policy.

10.2 GDPR Compliance

We fully comply with the General Data Protection Regulation (GDPR) and applicable data protection laws. For details on how we collect, use, and protect personal data, please refer to our Privacy Policy.

10.3 Security Measures

We implement industry-standard security measures and maintain ISO 27001 and CyberEssentials certifications to protect your Content and personal information.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERTRANSLATIONS SHALL NOT BE LIABLE FOR:

Any loss of profits, revenue, business opportunities, goodwill, use, data, or other intangible losses
Any indirect, incidental, special, consequential, or exemplary damages
Damages resulting from:

Use or inability to use the Service
Translation errors, inaccuracies, or omissions in output
Unauthorized access to or alteration of your transmissions or Content
Statements or conduct of third parties using the Service
Service modifications, suspensions, or discontinuations
Loss of data or Content
Any matter relating to the Service

11.3 Maximum Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.4 Basis of Bargain

You acknowledge that these limitations of liability are fundamental elements of the basis of the bargain between you and Intertranslations, and that we would not provide the Service without these limitations.

11.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, panics, riots, labor disputes, internet or telecommunications failures, or acts of government.

12. Indemnification

You agree to indemnify, defend, and hold harmless Intertranslations, its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Service
Your Content or any content you submit
Your violation of these Terms
Your violation of any rights of third parties, including intellectual property rights
Your violation of applicable laws or regulations

13. Intellectual Property

13.1 GoTranslation Platform

All rights, title, and interest in the GoTranslation platform, including its software, algorithms, design, trademarks, and service marks, are owned by Intertranslations. These Terms do not grant you any intellectual property rights in the platform.

13.2 User Content

You retain all rights to your Content. By using the Service, you grant us a limited, non-exclusive, royalty-free license to process your Content solely for the purpose of providing the Service to you.

13.3 Translation Output

You own the translation output generated from your Content. However, you acknowledge that similar or identical translations may be generated for other users translating similar content.

13.4 Generated Materials

Glossaries, translation memories, and bilingual files generated by the Service from your Content are provided to you for your use. We do not retain or reuse these materials except as necessary to provide ongoing Service to you.

14. Modifications to Terms

14.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time at our sole discretion. We will update these Terms on the GoTranslation website in the event of any modifications.

14.2 Notice of Changes

For material changes, we will make reasonable efforts to notify users via email or through a prominent notice on the Service. However, it is your responsibility to review these Terms periodically.

14.3 Continued Use

Your continued use of the Service after modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

15. Modifications to Service

We reserve the right to modify, suspend, or discontinue GoTranslation (or any part thereof) at any time, temporarily or permanently, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms and any disputes arising from or relating to the Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.

16.3 Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Cambridge, England, and you consent to the personal jurisdiction of such courts.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on GoTranslation, constitute the entire agreement between you and Intertranslations regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms at any time without notice or consent.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

17.6 Language

These Terms are provided in English. Any translations are provided for convenience only. In case of conflict between versions, the English version shall prevail.

18. Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us at:

Intertranslations S.A.

United Kingdom Office:

St. Andrew’s House, St. Andrews Road

Cambridge CB4 1DL, United Kingdom

Telephone: +44 (0) 203 598 4625

Email: [email protected]

Web: https://www.intertranslations.co.uk

Greece Office:

El. Venizelou 4

17676 Kallithea, Greece